Computer-held standardized testing has become integral to K-12 education in today’s digital age. Nevertheless, issues are bound to arise when technology is involved. Even minor technical disruptions can cause a great deal of stress for both students and educators. In this article, we will discuss the technical problems your students may encounter on test day so you’re prepared to act when issues arise.

1. Crashes and Freezes

Crashes and freezes are undoubtedly the most irritating and harmful technical problems students and educators frequently encounter during testing. These sudden disruptions can arise for many reasons, from software glitches to hardware malfunctions. However, regardless of the cause, the negative outcome remains consistent. When a crash or freeze occurs, students risk losing their test progress, increasing their stress levels and limiting valuable testing time. The resulting frustration and anxiety can harm their overall test performance, potentially affecting their grades and academic progress. Therefore, educational institutions must establish a well-thought-out plan to address and resolve these issues promptly and effectively, ensuring a smooth testing experience for all students involved.

Potential Causes

  • Outdated OS
  • System Incompatibility 
  • Hardware Malfunctions
  • Software Launch Failures 

2. Internet Connectivity 

A stable internet connection is crucial for a seamless testing experience. It ensures that students can access the necessary resources and complete their assessments without any interruptions. However, despite the best efforts, students may encounter issues such as disconnection from the internet. This unfortunate situation can disrupt their progress and lead to frustration. Therefore, it is crucial to know how to handle such situations effectively. 

Potential Causes

  • Network Infrastructure  
  • Faulty Wireless Adaptors   
  • Power Outages  

3. Device Shortages

Device shortages can significantly impact the testing experience, especially in schools with limited resources. These shortages can lead to scheduling conflicts and testing delays. Shortages can force schools to hold multiple testing sessions, compromising testing conditions. Thus, it’s key to address shortages and find solutions that ensure a fair and efficient testing environment for everyone.

Potential Causes:

  • Limited Technology Funds
  • Increase in Student Population
  • Multiple Broken Devices
  • Devices Incompatible with Testing Requirements

Computer-based testing provides several benefits in the K-12 education system but also has its fair share of challenges. However, it is crucial to be prepared for any technical issues during exams. By familiarizing yourself with the common problems discussed in this article, you can ensure that students and educators have a seamless testing experience.

At Virtucom, we understand the challenges schools face during testing and offer comprehensive repair and inspection services for K-12 devices. We ensure your devices meet the necessary testing requirements, allowing your students to concentrate on their assessments without interruption. We also offer test-ready devices from industry-leading manufacturers if you’re short on testing devices. Click here to learn more about our device test prep services or contact us to get in touch with a Virtucom rep!